Blog

IE7 IE8 Support Expires

IE 7 & 8 Support expires with Summer ’15

0

Salesforce have announced that they will no longer be supporting Microsoft Internet Explorer 7.0 (IE7) or 8.0 (IE8) following the rollout of the Summer ’15 release.

If you’re a system admin of an org with users who’ve logged in using either of those browser versions in July this year, you should’ve received an email from Salesforce.com support to notify you of this change. Smaller organisations shouldn’t find this an issue, however in large corporate environments this will need to be planned for and rolled out (which is presumably why their giving us so much notice).

Why’s this happening?

Salesforce are following on from the recent announcement by Microsoft that they will end support for IE7 and IE8 in January 2015. The Summer ’15 release is currently targeted for May 2015.

In addition, beginning with the Summer ‘15 release, some features/functionality may no longer work in IE7 and IE8 browsers. Bugs or performance issues that appear only when using IE7 and IE8 will not be investigated or fixed by salesforce.com after this release.

Salesforce.com reasoning for dropping IE7 & IE8 support:

  1. IE7 and IE8 are less secure. Trust and security are incredibly important to us at salesforce.com. There have been multiple security vulnerabilities discovered in these older browsers over the years, so we are upholding our commitment to Trust by ending support for these less secure browsers.

  2. IE7 and IE8 are not HTML5 compatible. IE7 was first released in 2006, and IE8 was released in 2009. These browsers do not support the rich internet apps our customers have come to expect, namely HTML5. HTML5 is the new industry standard, supports mobile devices, doesn't rely on plugins, and provides a faster customer experience. This is the technology we are investing in for developing future Salesforce features.

  3. Microsoft will stop supporting IE7 and IE8 in January 2015. For more information on Microsoft's plans, please visit their website at www.microsoft.com.

  4. Our customers are moving to newer browsers. Less than 5% of our customers are using IE7, and less than 20% are using IE8. Our customers are trending towards newer browsers, and we want to develop features that best serve our customer community.

What to do?

Salesforce are providing at least a years advance notice to ensure you have as much time as possible to plan for alternative strategies. It is strongly recommend that you and your company’s IT administrators upgrade to one of our supported browsers prior to the Summer ‘15 release, targeted for May 2015.

The obvious choice is to upgrade your browser to IE9 or IE10 as soon as possible, or alternatively use a “preferred” browser such as Google Chrome or Firefox.

Supported Browsers (as of ‘Winter ‘14)

  • Microsoft® Internet Explorer® versions 9 & 10
  • Mozilla® Firefox®, most recent stable version
  • Google Chrome™, most recent stable version
  • Apple® Safari® versions 5.x and 6.x on Mac OS X

* Please see the Salesforce.com browser support policy for the latest recommendations and requirements.

How do I know who is still using IE7 and IE8?


As a system administrator, you can run a login history report to gather details on the recent browser usage of your users, including IE7 and IE8 users. After logging in, click Setup | Manage Users | Login History and select the report option “IE7/IE8 Logins ONLY” to run a usage report for your organisation for the past six months.

What will happen if I do nothing?

It is important for you to know that while users may still be able to access the service from IE7 and IE8 after the Summer ‘15 release, new and/or existing features and functionality may no longer work in these browsers. In addition, bugs or performance issues that appear only when using IE7 and IE8 will not be investigated or fixed by salesforce.com after this release.