European outage today (14/06/2010)


Salesforce Outage EMEAFor those of us in Europe, we suffered an outage today – across ALL salesforce instances (including sandboxes). Fortunately it only lasted around 20 minutes, and turns out it was due to a DNS fault. Details below from

Time: 6/14/10 3:15 am PDT

Detail: All Instances – Performance Degradation

Root cause: On 6/14/10 from 0945 UTC to 1015 UTC, customers accessing from Europe may have experienced an inability to access our services.
The incident was caused caused by a accessibility issue with our Domain Name Service (DNS) external to in Europe. This event impacted all services for customers relying on DNS resolution for services at the time of incident. All services were operational for the duration of this incident. The problem was isolated by our DNS provider and accessibility to DNS was fully resolved by 1015 UTC. We apologize for any inconvenience this may have caused you.